WordPress website maintenance & support
Support
Ongoing support depends on trust
A website may be built in a matter of weeks, but good support develops over time. Familiarity with the website, the business and the people behind it helps make future decisions easier.
Website ownership
without having to do everything yourself
A website needs looking after. So does the business behind it.
Looking after your website
The technical side of things. Keeping the website updated, secure and running as it should.
- WordPress core, theme and plugin updates
- Backups
- Uptime monitoring
- Security monitoring
- Checking and resolving update-related issues
Helping your business evolve
Keeping a website updated and running smoothly is one thing. Understanding how people use it, what they’re looking for and where improvements could be made is another.
That’s where Online Consultancy comes in. Through research and analysis, I identify problems, investigate opportunities and recommend ways to help your business grow and improve.
Included in maintenance
- WordPress core, theme and plugin updates
- Backups
- Uptime monitoring
- Security monitoring
- Checking and resolving update-related issues
Quoted separately
- Content changes and new pages
- New features and functionality
- SEO and performance optimisation
- Unrelated technical repairs
- Research, analysis and consultancy
More complex websites may require additional maintenance arrangements, including staging and testing updates before deployment.
A WordPress website doesn't look after itself
WordPress, themes and plugins are regularly updated to address security vulnerabilities, fix bugs and maintain compatibility. Without regular attention, small issues can build up, leaving a website vulnerable, unreliable or even inaccessible.
Backups provide a way to recover if something goes wrong, while security and uptime monitoring help identify problems before they cause further disruption.
Regular maintenance helps keep your website secure, stable and working as it should, so you can concentrate on running your business.
Further reading
Two real incidents show why a hacked website does not always look hacked—and why restoring the homepage may not solve the whole problem.
Website maintenance can look as simple as pressing an update button. Here’s what looking after a WordPress website actually involves.
Working locally
I provide WordPress maintenance and support services for businesses in Kingston upon Thames, Surbiton and across Surrey. Working with clients over time means getting to know their websites and businesses, making it easier to deal with problems, changes and new ideas as they come along.